H.H. Sheikh Mohammed reviews DXB’s service quality

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His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, reviewed operations at Dubai International (DXB) airport on Thursday.

During a tour of the airport, he directed officials to continue working as a team to provide an exceptional experience for passengers.

Sheikh Mohammed also emphasised the need to constantly explore new ways to enhance the quality of services.

He said Dubai will continue to work to raise its position as a global role model for excellence by implementing world-leading standards and ensuring the highest service quality in sectors across its economy.

The remarkable growth achieved by Dubai’s travel and tourism sector, one of the important pillars of the local economy, is an example of the emirate’s relentless efforts to ensure outstanding quality levels in diverse sectors, added His Highness.

His Highness was briefed on Dubai Airports’ processes for ensuring the highest service levels and its operational procedures that have set new benchmarks in the global industry.

He was also briefed on the deployment of smart technologies to streamline passenger movement and create the smoothest possible experience for travellers at the airport.

Sheikh Mohammed was accompanied on his visit by His Highness Sheikh Maktoum bin Mohammed bin Rashid Al Maktoum, Deputy Ruler of Dubai, and UAE’s Deputy Prime Minister and Minister of Finance, and His Highness Sheikh Ahmed bin Saeed Al Maktoum, President of the Dubai Civil Aviation Authority, Chairman of Dubai Airports, and Chairman and CEO of Emirates Airline & Group.

DXB recorded traffic of more than 13.6 million passengers in the first quarter of this year, its busiest since 2020.

With global air connectivity rising, annual traffic at the airport is projected to reach 58.3 million in 2022, exceeding initial forecasts by a significant margin.

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